Review: categories of workers

Warschauer redefines the old blue- and white-collar work categories as routine production workers (data processors, payroll clerks and factory workers), in-person service workers (janitors, hospital attendants, taxi drivers), and symbolic analysts (software engineers, management consultants, strategic planners). Although workers in all of these categories may use computers, the routine production workers and in-person service workers use computers for routine tasks, not analytically like symbolic analysts who deal more with interpretation and development of data and products. These categories do not divide workers strictly on manual labor verses desk job lines, but instead focus on the amount of skill and depth of technological experience the worker has.